---
title: "Cancellation Policy, Velvet"
description: "Velvet, the premium dating site for French-speaking Switzerland. Discerning, sincere singles and a verified identity badge."
url: https://velvet-dating.ch/en/annulation
lang: en
updated: 2026-11-12
---
# Cancellation Policy

Last updated 7 May 2026velvet-dating.ch

This translation is provided for information purposes only. In the event of any discrepancy, the French version shall prevail.

You may cancel your VELVET subscription at any time, without giving a reason. Cancellation stops future renewals: no further payment will be taken after the end of the current period.

You retain access to the premium features until the expiry date of the period already paid for.

## How to cancel

There are three ways to cancel your subscription:

- From your VELVET personal area — ‘My subscription’ section → ‘Cancel my subscription’.
- Directly with our payment service provider CCBill — go to https://support.ccbill.com and use the ‘Cancel my subscription’ form. You will need the subscription number shown on your CCBill receipt or the email address associated with your account.
- By email — send your request to contact@velvet-dating.ch, stating the email address associated with your VELVET account.

## Confirmation

Once the cancellation has taken effect, you will receive a confirmation email. No further payment is taken after the expiry date of the current period.

## Refund requests

Cancellation stops future renewals but does not automatically trigger a refund of amounts already charged. For any refund request, please refer to our Refund Policy or contact CCBill support directly: https://support.ccbill.com.

## Contact

VELVET
PO Box, 1971 Grimisuat, Switzerland
Email: contact@velvet-dating.ch
Payment support: https://support.ccbill.com