--- title: "Terms and Conditions, Velvet" description: "Velvet, the premium dating site for French-speaking Switzerland. Discerning, sincere singles and a verified identity badge." url: https://velvet-dating.ch/en/cguv lang: en updated: 2026-11-12 --- # Terms and Conditions Last updated 12 November 2026velvet-dating.ch This translation is provided for information purposes only. In the event of any discrepancy, the French version shall prevail. ## 1. Presentation of the service The VELVET website (accessible at https://velvet-dating.ch, hereinafter ‘the Site’) is an online dating platform intended for adults seeking sincere and serious relationships in a selective, confidential and premium setting. Access to and use of the Site imply full and unreserved acceptance of these Terms and Conditions (hereinafter the ‘Terms and Conditions’). If you do not accept these terms, you must not use the Site. ## 2. Publisher of the site - Business name: Velvet - Person responsible: Dany Varone - Legal form: Sole proprietorship - Address: PO Box, 1971 Grimisuat, Switzerland - Email: contact@velvet-dating.ch - Business identification number (UID): CHE-385.675.745 - Publication director: Dany Varone ## 3. Hosting The site is hosted by: Hostinger International Ltd. 61 Lordou Vironos Street, 6023 Larnaca, Cyprus Telephone: +370 645 03378 Website: https://www.hostinger.com ## 4. Purpose The purpose of these Terms and Conditions is to define the conditions of access to and use of the Site by registered users or visitors, as well as the respective rights and obligations of the publisher and of members. They also govern the conditions of sale of the paid subscriptions offered on the Site. ## 5. Access to the site Access to the Site is reserved for natural persons aged at least 18 who have full legal capacity. The user undertakes to provide accurate, truthful and up-to-date information when registering. Any false or misleading information may result in the suspension or deletion of the account, without notice or compensation. The publisher reserves the right to request proof of age at any time. Access to the Site requires an internet connection and compatible equipment (computer, smartphone, tablet). All costs associated with access (hardware, connection, etc.) are borne exclusively by the user. ## 6. Account creation To use the features of the Site, the user must create an account by providing: - a valid email address, - a secure password, - the information necessary to create a profile (first name, age, gender, photos, dating preferences). Each account is strictly personal, non-transferable and non-assignable. Only one account is permitted per person. The user is solely responsible for the confidentiality of their login details and for all actions carried out on their account. If unauthorised use is suspected, the user must inform VELVET immediately at contact@velvet-dating.ch. ## 7. How the service works VELVET offers the following features: - the creation and management of personal profiles, - searching for and introducing members to one another according to their preferences, - private messaging features, - profile suggestions based on compatibility algorithms, - differentiated access depending on the type of subscription (Découverte, Premium, Elite). Certain features are accessible only to users who have a paid subscription. In order to guarantee a quality experience, the number of profiles suggested per day is limited to 5 for users in the trial period and to 15 for active subscribers. These limits are reset every day at midnight (Geneva time). Details of the features included in each plan can be consulted on the dedicated page of the Site. The service may include profiles created, maintained or operated by the company for the purposes of testing, moderating or demonstrating the service. These profiles are used in order to improve the experience of the platform and to ensure that it functions properly. They do not necessarily represent real persons seeking to meet people or form relationships. ## 8. Subscriptions and prices ### 8.1 Plans and prices VELVET offers the following subscription plans: - Découverte: 89 CHF per month, renewed automatically every month. - Premium: 239 CHF for 3 months, renewed automatically every 3 months. - Elite: 889 CHF per year, renewed automatically every year. Prices are displayed in Swiss francs (CHF). Payment is charged in euros by CCBill: the amount in euros corresponds to the equivalent value of the CHF price at the exchange rate of the day, and it is shown to you before you confirm the payment. A 5-day free trial period is offered on first registration on the Découverte plan: no amount is charged during the trial. At the end of this period, the chosen subscription is automatically activated and billed at the price in force, unless the user cancels before the end of the trial period. In order to guarantee a quality experience, the number of profiles suggested per day is limited to 5 for users in the trial period and to 15 for active subscribers. These limits are reset every day at midnight (Geneva time). ### 8.2 Payment Payment is made by bank card (Visa, Mastercard) via our secure payment partner CCBill. The amount is charged immediately at the time of subscription. ### 8.3 Automatic renewal Subscriptions renew automatically. At the end of each period (monthly, quarterly or annual), the subscription is automatically renewed at the same price and for the same duration, unless cancelled beforehand by the user. ### 8.4 Cancellation The user may cancel automatic renewal at any time: - via their personal area on the site; - by contacting support at contact@velvet-dating.ch. Cancellation takes effect at the end of the current subscription period. The user retains access to the premium features until that date. No refund will be made for a period that has already begun, except in the event of a technical error attributable to VELVET or of proven fraud involving the means of payment. For any question relating to your bank statements, transactions or unrecognised charges, please contact us or contact the support team of our payment service provider CCBill: support.ccbill.com / support@ccbill.com. ### 8.5 Refunds No refund will be made for a period that has already begun, except in the cases provided for in the Refund Policy, available at: https://velvet-dating.ch/remboursements-retours/ ### 8.6 Right of withdrawal (users resident in the EU/EEA) In accordance with the applicable provisions of the Swiss Code of Obligations and, for users residing in the EU/EEA, Directive 2011/83/EU, you have a right of withdrawal of 14 calendar days from the date on which the subscription was taken out, without having to give any reason. To exercise this right, the user must send their request by email to contact@velvet-dating.ch, clearly stating their intention to withdraw, together with their name, account email address and date of subscription. In the event of withdrawal, VELVET will make a full refund within 14 days of receipt of the request, using the same means of payment as that used for the initial transaction. Waiver of the right of withdrawal: If the user has expressly consented to immediate access to the service and acknowledged that they lose their right of withdrawal when subscribing, the right of withdrawal may no longer be exercised once the service has begun. Where applicable, this waiver will be collected by means of a specific tick box during the payment process. ## 9. Identity verification VELVET offers its members optional identity verification, carried out by its service provider Didit by means of a selfie and an identity document. The verification is intended to ensure the authenticity of profiles and the safety of the community. A member who passes it obtains a ‘verified identity badge’, displayed on their profile. A member who does not wish to undergo it retains access to the service, without this badge. Verification data (photos, documents) is processed in accordance with the Privacy Policy and deleted after validation, within a maximum of 30 days. ## 10. Obligations of users The user undertakes: - not to impersonate a third party or create a fake profile, - not to publish content that is insulting, obscene, defamatory, discriminatory, threatening or that incites hatred, - not to publish or disseminate unsolicited sexually explicit content, - to respect the privacy, dignity and consent of other members, - not to use the Site for commercial, advertising, promotional or fraudulent purposes, - not to solicit other members for financial purposes (romance scams, fundraising, etc.), - not to use automated software (bots, scrapers) to access the Site or collect data, - not to share screenshots or private content of other members outside the platform without their explicit consent, - to report any inappropriate behaviour via the built-in reporting system. The publisher reserves the right to delete any content or user account in the event of failure to comply with these rules, without notice or compensation. ## 11. Moderation and safety ### 11.1 Responsibility for content VELVET is responsible for all content published on the site. All content, including profile photos, messages, multimedia files exchanged via the messaging service and video calls, is subject to the moderation rules described below. ### 11.2 Moderation procedure VELVET actively moderates all content published on the platform. This moderation applies to: - profile photos and images uploaded by users, which are systematically checked before they are published; - messages exchanged via the private messaging service; - audio and video calls; - any other form of user-generated content. Moderation is carried out through a combination of manual checking by the VELVET team and deterministic automatic filters (fixed rules, for example lists of words and patterns). Every report is handled by a member of the team. All uploaded content (photos, media) is reviewed before it goes online. ### 11.3 Prohibited content The following content is strictly prohibited on VELVET: - any content involving or depicting minors or persons appearing to be minors (under 18); - any sexually explicit, pornographic or adult content; - any content depicting or suggesting sexual activities that are non-consensual, forced, or involving a person who is asleep, drugged, intoxicated or unconscious; - any content showing acts of violence, hatred, mutilation or discrimination; - any content showing alcoholic drinks or illicit substances; - any content containing blood, bodily fluids or scatological content; - any content of a defamatory, insulting, harassing or threatening nature; - any content promoting or facilitating human trafficking, sex trafficking or exploitation. ### 11.4 Measures in the event of a breach Any content that breaches the above rules is immediately deleted. The account of the user concerned may be suspended or permanently closed, without notice or compensation. ## 12. Complaints and reporting procedure ### 12.1 How to report a problem Any user, visitor or third party may report inappropriate content, abusive behaviour or a technical problem via the following channels: – the report button available on every profile and in every conversation; – by email to: contact@velvet-dating.ch. ### 12.2 Handling times VELVET undertakes to handle complaints within the following time limits: Illegal or non-consensual content: any content reported as illegal, non-consensual or involving a minor will be removed within a maximum of 24 hours after receipt of the report. Other complaints: all other complaints (inappropriate behaviour, billing problem, dispute between users, technical problem) are handled fairly and consistently, with the aim of resolving them to the complainant’s satisfaction within 5 working days. ### 12.3 Follow-up An acknowledgement of receipt is sent within 24 hours of receipt of any complaint. The user is informed of the outcome by email. ## 13. Safety advice VELVET recommends that its users observe the following precautions when meeting people: - Never disclose financial information (IBAN, bank card number) to another member. - Do not send money to a person met on the platform, whatever the reason given. - Choose a public, busy place for a first date. - Tell someone close to you the time and place of a date. - Immediately report any suspicious behaviour or unusual request via the built-in reporting system or to contact@velvet-dating.ch. VELVET cannot be held liable for interactions between members outside the platform. ## 14. Liability VELVET makes every effort to offer a reliable and secure service, but cannot guarantee: - the truthfulness or completeness of the information provided by users, despite the verification measures in place, - the compatibility of members or the success of meetings, - uninterrupted access free from any technical malfunction. The user acknowledges that they use the Site at their own sole risk. VELVET may be held liable only in the event of proven fault on its part, and its liability shall be limited to the amount of the current subscription paid by the user. VELVET cannot be held liable for indirect damage, including loss of opportunity, non-material damage or loss of data. The site may contain links to third-party websites. VELVET exercises no control over those sites and accepts no liability for their content. Links to third-party sites will be removed immediately if their content is deemed to be in breach of these terms, of the applicable legislation or of the platform’s safety standards. If a third-party link leads to content that is beyond VELVET’s control and moderation capabilities, that link will be removed. ## 15. Artificial intelligence and recommendation algorithms VELVET uses recommendation and artificial intelligence algorithms to suggest profiles likely to match the user’s preferences. These suggestions are based on the data voluntarily provided by the user (preferences, location, search criteria) and on the analysis of their activity on the platform (profiles viewed, interactions). They guarantee neither a specific result nor perfect compatibility. Specific consent: The processing of sensitive data (sexual orientation, relationship preferences) by the recommendation algorithms is subject to separate, explicit consent collected at registration. The user may withdraw this consent at any time from their account settings, which will deactivate personalised suggestions. This automated processing does not produce legal effects concerning the user and does not restrict their freedom to use the service. The user may request further information on the general functioning of these algorithms at contact@velvet-dating.ch. ## 16. Personal data and privacy The data collected at registration or during use of the Site is processed in accordance with the revised Federal Act on Data Protection (FADP) and, for users residing in the EU/EEA, the General Data Protection Regulation (GDPR). The user is invited to consult the full Privacy Policy, available at: https://velvet-dating.ch/politique-de-confidentialite/ ## 17. Intellectual property All elements of the Site (text, images, logos, design, software, database, algorithms) are protected by copyright and trade mark law. Any unauthorised reproduction, representation, modification or exploitation of all or part of the Site is prohibited and constitutes an infringement punishable by law. Content published by users (photos, videos, profile text, messages) remains their property. By publishing, posting or uploading any photo or video content on VELVET, the user expressly consents to its downloading, streaming, publication and distribution within the framework of the service, and grants VELVET a non-exclusive, worldwide, royalty-free licence to use that content solely for the purposes of operating the service (displaying the profile, introducing members to one another). This licence ends when the content or the account is deleted by the user. ## 18. Suspension and termination ### 18.1 By VELVET VELVET reserves the right to suspend or delete any user account in the event of: - breach of these Terms and Conditions, - fraud or attempted fraud, - inappropriate, threatening or illegal behaviour, - non-payment of a subscription. In the event of suspension, the user will be informed by email, with the reason stated. In the event of a permanent ban, no refund of the current subscription will be due. ### 18.2 By the user The user may request the deletion of their account at any time: - via the deletion interface in their account settings, - or by email to contact@velvet-dating.ch. Deletion of the account results in the erasure of the profile and its content. Personal data is retained and then deleted in accordance with the Privacy Policy. ## 19. Dispute resolution ### 19.1 Amicable resolution In the event of a dispute relating to the interpretation or performance of these Terms and Conditions, the parties undertake to seek an amicable solution as a priority. Any complaint must be sent by email to contact@velvet-dating.ch. VELVET undertakes to respond within 15 working days. ### 19.2 Mediation (users resident in the EU/EEA) In accordance with the European provisions on the online resolution of consumer disputes, users residing in the EU/EEA may submit their complaint via the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr/ ### 19.3 Jurisdiction Failing an amicable resolution, these Terms and Conditions are governed by Swiss law. The exclusive place of jurisdiction is the competent court of the Canton of Valais, subject to the applicable mandatory consumer protection provisions (in particular the place of jurisdiction of the consumer’s domicile in the EU/EEA where European legislation so requires). ## 20. Changes to the terms VELVET reserves the right to amend these Terms and Conditions at any time. Users will be informed of any substantial change by email and/or by notification on the Site at least 30 days before the new terms enter into force. If the user does not accept the new terms, they may cancel their subscription and delete their account before the new terms enter into force. Continued use of the Site after the new terms have entered into force shall constitute acceptance. The most recent version of the Terms and Conditions is always available at: https://velvet-dating.ch/cguv/ ## 21. Support and communication For any question, report or request for assistance: VELVET – User Support Email: contact@velvet-dating.ch Address: PO Box, 1971 Grimisuat, Switzerland VELVET endeavours to respond within 48 working hours. ## 22. Anti-slavery statement Statement against modern slavery and human trafficking VELVET is firmly committed to opposing all forms of modern slavery, human trafficking, forced labour and sexual exploitation. VELVET strictly prohibits the use of its platform for the purposes of: - human trafficking in all its forms; - sex trafficking, procuring or sexual exploitation; - the recruitment, transport or harbouring of persons for the purposes of exploitation; - any activity that directly or indirectly facilitates the exploitation of others. We maintain strict policies and procedures to prevent, detect and report any suspicious activity. Our moderation team actively monitors the platform to identify behaviour and content that may be linked to exploitation. Any user suspected of activities linked to trafficking or exploitation will have their account immediately suspended and the competent authorities will be informed. If you witness or are the victim of a suspicious situation, please contact us immediately at contact@velvet-dating.ch, or contact the local authorities directly. This statement complies with the anti-modern-slavery requirements established by our payment partners and the Visa and Mastercard card networks.