This translation is provided for information purposes only. In the event of any discrepancy, the French version shall prevail.
You may cancel your VELVET subscription at any time, without giving a reason. Cancellation stops future renewals: no further payment will be taken after the end of the current period.
You retain access to the premium features until the expiry date of the period already paid for.
How to cancel
There are three ways to cancel your subscription:
- From your VELVET personal area — ‘My subscription’ section → ‘Cancel my subscription’.
- Directly with our payment service provider CCBill — go to https://support.ccbill.com and use the ‘Cancel my subscription’ form. You will need the subscription number shown on your CCBill receipt or the email address associated with your account.
- By email — send your request to [email protected], stating the email address associated with your VELVET account.
Confirmation
Once the cancellation has taken effect, you will receive a confirmation email. No further payment is taken after the expiry date of the current period.
Refund requests
Cancellation stops future renewals but does not automatically trigger a refund of amounts already charged. For any refund request, please refer to our Refund Policy or contact CCBill support directly: https://support.ccbill.com.
Contact
VELVET
PO Box, 1971 Grimisuat, Switzerland
Email: [email protected]
Payment support: https://support.ccbill.com
